FAQS

PURCHASES

1. How do I place an order ?

Find the item you want. Click Buy now, Add to cart or Pre-order and it will be added to your Shopping cart. Carry on shopping if you want something else. Click Checkout at anytime to see what you’ve selected, change quantities or remove items. When you are ready to buy, click Checkout and Choose Shipping Method. Choose your Payment Option We’ll email you an order confirmation. We’ll get your order ready to send – relax and wait for your item!

2. What payments methods are supported ?

Handicraft Shops Nepal offers you multiple payment methods. Whatever your online mode of payment, you can rest assured that Handicraft Shops Nepal’s trusted payment gateway partners use secure encryption technology to keep your transaction details confidential at all times. At present Handicraft Shops Nepal provides the following payment options: PayPal , Wire transfer to our bank account and Money Order.

3. Is it safe to use my credit card for an online purchase ?

Rest assured that shopping at Handicraft Shops Nepal is safe! When you buy from PayPal / 2checkout you get connected to PayPal / 2CheckOut’s (SSL) area, you can be one of millions of customers who have safely shopped over the Internet without experiencing any credit card fraud. PayPal /2CheckOut’s secure server software (SSL) is the industry standard and the best software available today for secure commerce transactions. It encrypts all of your personal information including credit card number, name, and address, so that it cannot be read as the information travels over the Internet. This makes online buying more secure.

4. What if the price changes after I’ve ordered ?

We constantly update our product range and prices. All our prices, are valid as shown on the website when you order. We’ll confirm the amount payable before you complete your order. Even if the product price changes, you’ll still be charged this amount.

5. Can I make changes to my order ?

Unfortunately, once you’ve placed your order, it is not possible to amend any details, as our warehouse team will have already started processing your order!

6. Will I receive email confirmation ?

Once your order has been processed, you will receive an email containing your order number and a description of the items that you ordered. We ask that you review your order and make sure that we have the correct personalization information and item selection.

7. What happens if something I order is out of stock ?

If something you order is Out of Stock, it will be put on back-order and we will do our best to notify you. Back order will be shipped unless you inform us otherwise. If you have a cancel date, please provide it at the Time you place your order.

8. Are there minimums ?

We have different minimum order quantity at both our wholesale and retail shopping carts .All of our products carry a minimum quantity. This means you may order no less that the minimums, however you can order any quantity larger than that started. For example, if you were interested in 10 pecs of our green Tara wooden statue, you may order that, or any amount above 3 . you’ll probably want to buy more than one item..Especially since you will find shipping cost more economical with the more items you buy – the cost per unit weight of shipping goes down dramatically with weight.

9. Why was my item/order cancelled ?

Your order could’ve been cancelled for the following reasons: Item(s) became unavailable after your order was placed Difficulty in processing your payment information Inability to ship to the address provided

10. Who pays the transfer fee for offline payments ?

Buyers are responsible for all fees charged by their local banks, Money Gram or Western Union agents.

DELIVERY

11. How do I change the shipping method ?

Once you have placed an order, the shipping method should not be altered. However, you can still contact our Customer Service Department at [email protected] Please do this as soon as possible during the order processing stage. It may be possible for us to update the shipping method if you cover any difference incurred in the shipping cost.

12. How do I change my shipping address?

In the event that you wish to change the shipping address after placing an order, please contact our Customer Service Department at [email protected] as early as possible during the order processing stage to indicate your request. If the package has not been dispatched yet, we will be able to ship to the new address. However, if the package has already been shipped, then the shipping information will not be able to be changed while the package is in transit.

13. When will I receive my items after I place an order ?

We make every effort to process your order as quickly as possible.All orders placed will be delivered after 15-25 working days from the day of ordering the product. If a cancel date is required, please provide one at time of order.

14. Do you ship to my country and what are the shipping rates ?

We ship worldwide. The exact shipping rate varies based on the item weight and the destination country. We will always suggest the most appropriate shipping weight for our customers to help to save money. Our goal is always fast and secure delivery of items to our customers.

15. Does the product price include the shipping price ?

The product price does not include the shipping price. The online ordering system will generate a shipping quote for your order.

16. How do I know if my items have been shipped or not ?

When your items have been dispatched, we will send a notification email to your registered email address. The tracking number is normally available within the next few days of dispatch.

17. How do I track my order ?

An email with tracking information will be sent once an order has been shipped . you will be able to check the item delivery status online by accessing the website of the relevant delivery company.

18. Why is my tracking number invalid ?

The tracking information normally appears after 1-2 days. If a tracking number is not searchable after this period of time, there are several possible causes. The shipping company hasn’t updated the recent delivery information to their website.The tracking code was not correct. The parcel has been delivered a long time ago. Some shipping companies will renmove the tracking code history.If you cannot find a a tracking number after a long time, you can contact us.

19. If Customs duties are incurred, who is responsible for them ?

Customs is a government agency responsible for regulating shipments entering a country or region. All shipments being sent to and from a country or region must clear customs first. It’s always buyer’s responsibilities to clear customs and pay the relevant custom duties. Creativehandnepal.com do not add taxes, VAT, duty, or any other hidden charges. You pay us exactly the price we marked on website. i.e. goods subtotal + shipping cost.

20. Would you please declare the item with lower price for me please ?

Please kindly note that we will declare the package at lower value to avoid tax and most of them are safe. In case tax is charged by the Customs, customers will be responsible for the tax. Please check if you should pay any duty fee in your country. You are responsible of it, if it is required.

21. Is my shipping purchased items be protected by insurance ?

It totally depends on your choice. Any item you purchase from us is excluding shipping and delivery cost, insurance, and other costs which relates to shipping and delivery process and safety during the process.

22. What happens if my package is lost or stolen ?

We are not responsible for lost or stolen packages. However, we would be happy to assist you in filing a claim with your Shipping Company. Please contact Us.
RETURN / CANCELLATION / EXCHANGE

23. Can I cancel my order ?

To make sure you receive your items as fast as possible, we start processing your order as soon as we receive it. This means that once your order has been placed, you will be unable to cancel it.

24. What’s your exchange and return policy ?

Customer satisfaction is our primary concern. We have developed the following 30 days exchange and return policy for customer service purposes. We sincerely hope that you are happy with your selection. If, in any of the unlikely event, you are unhappy with your purchase or the performance of the product, If the product and the package are kept intact with all the accessories complete as they were before sale, simply return it within 30 days for a full refund of the product purchase price (excluding shipping & handling charges). Refunds are not available on custom/special order/ wholesale items and associated set-up fees.

ACCOUNT

25. Do I have to create an account with Handicraft Shops Nepal to purchase online ?

You don’t have to create an account to shop online with Handicraft Shops Nepal — you can shop as a guest. The information we require from guests is used to process your order, but is not stored for future purchases. Please Read our privacy policy.

26. How can I set up a wholesale account ?

To create a wholesale account, go to the top of the page and click Wholesale Page .Setting up an Wholesale account with us is easy! please check our Wholesale information pages for details on how to register. (Under “Registration & Forms” you will find what you need).

27. Are there benefits to creating an account ?

When You sing up as a registered user you may have the benefit of reviewing all Past orders all Orders and editing Contact details .After you sign up as a registered Wholesale Account user you have added benefit of contacting us to get wholesale prices for All Order.

28. How do I view or change my account information ?

Log in your account. The “My Account” page displays your Account Info. You can add or change your account information from this page. You can change your password, change your billing address, add or change a shipping address, review your order history from this page.

29. I Forgot My Password. How Do I Retrieve it to Log In ?

You can use the Forgot Password option to have a link sent to your e-mail in order to reset your password. If account is no longer active, please contact Us to update your account.

  1.  Go to our main page www.handicraftshopsnepal.com
  2. In the Members Login box, click ‘Forgot Password?’.
  3. You will be taken to a form where you just have to enter your Email Address and click on ‘Submit’. Your password will be sent to your via email.

30. Will you sell or rent my e-mail address information to others ?

Absolutely not! Your privacy is our top priority. We collect that information for the sole purpose of communicating directly with you and providing a private, personal and pleasant shopping experience. At Handicraft Shops Nepal we want you to be able to shop with confidence. When your order is shipped, we will send an email containing delivery and tracking information. Please note that orders placed without an email address will not receive delivery and tracking information.

We are always happy to offer help and advice to our customers. We pride ourselves on the knowledge we hold on the products on display and will look to find a solution, if one is not immediately apparent. We are happy to receive enquiries via Email, although it’s often easier and quicker to chat on skype/whatspp/viber/messager with your question, as this allows us to learn more about your specific requirements.

Login Account

Already a Customer?

Invaild email address.

6 or more characters, letters and numbers. Must contain at least one number.

Your information will nerver be shared with any third party.